I had a check engine light and I scheduled an appt online. The receptionist in the front Linda asked how she could help me. I told her I had an appt and she said okay. She checked and said she could not find me. I explained to her I made the appt through their site and she made a face. She continued to say did you speak to someone here, I told her no I made the appt online. She asked for my car information and I proceeded to her the information, then she said sorry I cant understand you, I have mask deficiency. I was stunned to hear that because I wear a mask because I'm pregnant. I didn't know what to say and left. I then got a call from Larry who checked my car, he explained my car needed a purge valve and it would be 376. I asked if I could look for the part myself to save money and he agreed. After researching I could not find the part due to it being discontinued. I called the store and Linda picked up and I asked her if she tell Larry that I will pick up my car instead. Linda then told me she was sorry for the way she acted, she was not having a good morning. I told her I appreciate her apology. While I appreciate the apology, it does not give her the right to treat customers bad because she is not having a good day.
Linda has hearing impairment. She said she has mask deafness, not deficiency. Usually people can be a little patient with her if she is having trouble hearing someone who is soft spoken. Obviously that is not the case with you. That's a shame. We always try to be patient, respectful, and understanding with people and it would be nice if we had that in return. Wouldn't the world be a great place if we followed the "Golden Rule" and all treated each other as we would like to be treated. The rest of your story is a flat out lie. The purge valve for your car is not discontinued. You obviously know that since you went to another shop and had the work done. As a general rule, we do not install customer supplied parts. Larry did not tell you to find the parts. We have no issue in finding the proper replacement part. This is another lie. A lot of times the cheap parts you see online are not mad to the same OEM quality as the parts we use. We do not want you to have the same issue again. Nobody is perfect but we stand behind all of the parts we install and our labor to do the repair. This is why we offer warranty on our work. We can not warranty parts that come from places that might not be made to the same quality, standards, or specifications required for your vehicle. We install parts that meet or exceed OE specifications. It is never a convenient time for anyone's vehicle to need repair. We care about our customers greatly here and we don't want them to have to go through that anymore than they have to.
- Willow Bend Automotive